Member Events & Communications Coordinator (REMOTE)
Remote
Full Time
Entry Level
MEMBER EVENTS & COMMUNICATIONS COORDINATOR
THE ORGANIZATION
The Purchaser Business Group on Health (PBGH) is an action-oriented non-profit with a track record of improving health outcomes, experience, and affordability for consumers and purchasers across the United States.
PBGH advances quality, drives affordability and fosters equity in partnership with its members, who are some of the largest and most innovative private and public purchasers of health care.
PBGH and its members are on the forefront of implementing innovations in the health care system through purchaser-led solutions such as quality measurement and implementation of high-value care and payment models. PBGH partners with providers, policymakers and others to continuously identify, create and put into practice new strategies to support the health and overall well-being of employees, their families, and the public.
THE ROLE
In coordinating virtual and in-person events, this role will ensure alignment across PBGH departments and will contribute to the facilitation of high-quality educational and networking opportunities for PBGH’s employer and public purchaser members. They will also support the creation of digital and print communications for various channels, including but not limited to email, website, member portal, event slides, handouts, and social media. The Member Events & Communications Coordinator will report to the Senior Director, Purchaser Engagement and Innovation.
KEY RESPONSIBILITIES
Event Coordination
- Serves as the event coordinator for virtual webinars and in-person conferences and meetings, executing the end-to-end process for planning and logistics.
- Oversees calendar of member webinars, workgroups, and in-person events to ensure optimal timing for staff and member engagement.
- Develops and implements standardized processes and timelines for events and supports execution of event roles, in collaboration with member value team.
- Manages registration, calendar invitations, and technology requirements for events and tracks attendee engagement in Salesforce.
- Schedules and assists in preparing for pre-event content planning calls.
- Contributes to design of event agendas in partnership with content leads and facilitates speaker outreach and preparation.
- Creates event marketing and communications materials to encourage registration and outline attendee logistics for participation.
- Assembles event slides and handouts in partnership with content leads.
- Manages virtual meeting webinar platform (Zoom), including slide display, attendee waiting room, chat support, and live polls.
- Collects and synthesizes event feedback through evaluation surveys.
- Uploads event recordings and materials to the member portal.
- Manages relationships with event sponsors and ensures that all prospectus deliverables are executed appropriately by sponsorship tier.
- Provides onsite logistical support for in-person conferences and meetings, including venue and audio visual management, attendee registration, hotel reservations, room set-up, and speaker and sponsor coordination.
Communications
- Maintains contact lists in Salesforce, Outlook, and member portal, ensuring that information is accurate and updates are made in a timely manner.
- Assists with the development of email, website, member portal, event slides, handouts, and social media communications to enhance connections with members and stakeholders.
- Develops graphics in Canva to accompany communications.
- Coordinates content development for PBGH member newsletter, in collaboration with various teams and content leads, and creates digital newsletter templates in email marketing system (Campaign Monitor).
- Creates digital survey templates, assists with distribution of surveys, and compiles survey results for sharing with PBGH team and membership.
- Tracks member engagement with various communication channels and provides recommendations for improving reach and value.
- Supports member, prospect, and partner outreach and engagement in collaboration with member value team.
KNOWLEDGE, SKILLS, ABILITIES AND PRIOR EXPERIENCE
- Bachelor’s Degree required; advanced degree in health-related field preferred.
- 1+ years of event planning and communications experience, preferably in the health care, public health, or benefits fields.
- Experience with customer relationship management software (e.g., Salesforce), event platforms (e.g., Zoom, Whova), website tools (e.g., WordPress), and design and communications software (e.g., Campaign Monitor, Canva, Adobe).
- Detail-oriented professional with exceptional organizational skills.
- Proactive and self-directed individual that can thrive in a fast-paced, evolving, and deadline-oriented environment.
- Ability to travel 15 - 20% of time.
The Member Events & Communications Coordinator work location is flexible within the United States. The role is a full-time, 100% work-from-home position.
COMMITMENT TO DIVERSITY
PBGH is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law. PBGH strongly encourages applicants with diverse backgrounds, experiences and perspectives.
COMPENSATION
PBGH offers a competitive annual base salary of $73,000 - $103,000, year‐end bonus potential, a contributory retirement plan, comprehensive benefits, and opportunities for professional growth. For more information and to apply, please visit www.pbgh.org.
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