Member Value Coordinator (REMOTE)
MEMBER VALUE COORDINATOR (REMOTE)
THE ORGANIZATION
The Purchaser Business Group on Health (PBGH) is an action-oriented non-profit with a track record of improving healthcare outcomes, experience, and affordability for consumers and purchasers across the United States. PBGH advances healthcare quality, drives affordability, and fosters equity in partnership with its purchaser members, who are some of the largest and most innovative private employers and public purchasers of healthcare. For a full list of PBGH members, visit https://www.pbgh.org/who-belongs/
PBGH and its members are on the forefront of implementing innovations in the healthcare system through purchaser-led solutions such as quality measurement and implementation of high-value care and payment models. PBGH partners with providers, policymakers, and others to continuously identify, create, and put into practice new strategies to support the health and overall well-being of employees, their families, and the public.
THE ROLE
The Member Value Coordinator will support ongoing activities within programs and projects of the Member Value team. This position will provide operational and administrative coordination to lead internal projects and process improvements, support event execution, maintain data integrity, and ensure timely delivery of member programs and communications. The Member Value Coordinator will report to the Manager, Member Engagement & Programs.
Team Operations
Coordinates all aspects of member check-ins and partner calls, including scheduling, preparation, documentation, and follow-up. Maintains member records in Salesforce CRM and tracks participation across meetings, workgroups, surveys, and strategic initiatives.
Prepares member engagement reports and dashboards for leadership review and assists in identifying engagement gaps and opportunities for improvement.
Coordinates project plans, timelines, deliverable trackers, and status reporting for membership programs and grant-funded initiatives.
Creates surveys and compiles results to identify trends, priorities, and insights across member organizations.
Supports outreach and engagement efforts with members, prospects, and partners in collaboration with Member Value team.
Identifies opportunities to improve team processes, tools, and resources, implementing enhancements that increase efficiency, consistency, and collaboration.
Coordinates cross-functional workflows, monitors progress on key deliverables, and follows up with stakeholders to support timely execution of Member Value priorities.
Event Coordination
Coordinates virtual and in-person events, including planning, logistics, and event execution.
Develops and maintains event timelines, processes, and task tracking, supporting execution in collaboration with Member Value team.
Manages event registration, calendar invitations, technology logistics, and attendee tracking.
Coordinates pre-event planning meetings and supports content preparation activities.
Supports agenda development, speaker outreach, and speaker preparation in partnership with content leads
Administers webinar and meeting platform (Zoom), managing session logistics, attendee support, chat moderation, and audience engagement tools.
Collects and synthesizes event feedback to identify trends and opportunities for improvement..
Publishes event recordings and materials to the member portal.
Coordinates sponsor-related logistics and deliverables for member events.
Evaluates event workflows and feedback to recommend and implement process improvements that enhance the attendee and team experience.
Communications
Maintains contact information across Salesforce, Outlook, and the member portal, ensuring that information is accurate and updated in a timely manner.
Supports the development of email, website, member portal, and social media content to enhance member and stakeholder connections.
Creates event marketing and communications materials to drive registration and support attendee participation.
Develops event slides, handouts, and supporting materials in partnership with content leads.
Creates graphics and visual assets in Canva to support member communications and marketing efforts.
Coordinates content development for PBGH member newsletter, collaborating across teams, and maintaining digital newsletter templates in email marketing platform(Campaign Monitor).
Tracks member engagement across communication channels and provides recommendations for improving reach and value.
Maintains and improves communication processes, templates, and resources to increase efficiency, consistency, and engagement across all member-facing communications
KNOWLEDGE, SKILLS, ABILITIES AND PRIOR EXPERIENCE
Bachelor’s Degree or equivalent combination of education and experience required.
1+ years of operations and administrative experience, in the non-profit, healthcare, public health, or benefits fields.
Proficiency of Microsoft Office applications, Customer Relationship Management (CRM) software (e.g., Salesforce), event platforms (e.g., Zoom, Whova), website tools (e.g., WordPress), design and communications software (e.g., Campaign Monitor, Canva, Adobe), and project management software (e.g., Asana).
Detail-oriented professional with exceptional organizational skills.
Proactive and self-directed individual that can thrive in a fast-paced, evolving, and deadline-oriented environment.
Ability to travel 15 - 20% of time.
The Member Events Value Coordinator work location is flexible within the United States. The role is a full-time, 100% work-from-home position with travel 6-8 times annually within the U.S, based on business requirements.
COMMITMENT TO DIVERSITY
PBGH is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law. PBGH strongly encourages applicants with diverse backgrounds, experiences and perspectives.
COMPENSATION
PBGH offers a competitive annual base salary of $73,000 - $103,000, year‐end bonus potential, a contributory retirement plan, comprehensive benefits, and opportunities for professional growth. For more information and to apply, please visit www.pbgh.org.