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Senior Director, CQC and Care Redesign

Senior Director

California Quality Collaborative (CQC) and Care Redesign

                                                                   December, 2017

The Organization

The Pacific Business Group on Health (PBGH) is a fast-moving, non-profit organization focused on improving health outcomes, experience and affordability for consumers and purchasers across the United States. Since 1989, PBGH has distinguished itself as a national coalition driven by some of the most influential purchasers of health care in the country, including Boeing, Intel, and Disney. PBGH’s 65 members collectively spend $40 billion a year providing health care coverage to more than 10 million employees, retirees, and dependents. Our strategic priorities include paying for value, redesigning care, influencing policy, and accelerating transparency.

PBGH has a 10-year history of positively impacting how patient care is delivered in California and nationally. The California Quality Collaborative (CQC) provides coaching and technical assistance to outpatient delivery systems and other providers across California on issues of importance to patients and purchasers (e.g., primary care, complex care management, patient experience and cost of care).  CQC enjoys strong support from its strategic and financial partners, with a highly engaged advisory group of California health care stakeholders.  For more information on CQC, please visit

We are seeking a Senior Director to lead CQC and other PBGH care redesign efforts and to join our team of energetic, innovative professionals who are committed to excellence and impact. We care about the work we do and the difference that we make. This is your chance to make a difference too.

The Position

The Senior Director, CQC and Care Redesign, provides the strategic leadership, management and overall direction for the California Quality Collaborative (CQC), a healthcare improvement program dedicated to advancing the quality and efficiency of the healthcare delivery system for all Californians.  As CQC is an initiative within PBGH, the individual is also responsible for applying concepts of delivery system redesign to other programs within PBGH, connecting PBGH’s redesign efforts to PBGH Members and other purchasers, and serving as the Principal Investigator on PBGH’s CMS Transforming Clinical Practice Initiative award. The Senior Director reports to the PBGH CEO and is a member of the PBGH Senior Leadership Team.

The Senior Director is responsible for strategic direction and partnerships, program development, and program management including securing project funding and managing staff and budget for CQC and other PBGH care redesign efforts. He/she provides direction and oversight for PBGH staff, consultants, contractors and vendors and collaborates with external organizations to advance delivery system performance on quality, patient experience and efficiency metrics for all patients in California. The position supervises a staff of 8 and an annual budget of approximately $5 million. The Senior Director will lead near- and long-term strategy development and fundraising for CQC and PBGH care redesign efforts, including developing new program concepts and securing funding for them.

The Senior Director will serve as the leading PBGH liaison to California and national care transformation stakeholders and partners and will ensure that PBGH’s care redesign work and perspectives are disseminated and aligned with other efforts. He/she will proactively foster relationships and other avenues (e.g., publishing, communications, and serving on advisory groups) for maximizing the external alignment and impact of CQC and PBGH’s care redesign efforts.

This is a full-time position based at PBGH’s downtown San Francisco office, conveniently located near the Montgomery Bart station and other public transportation options.

Key responsibilities are detailed below.


Program Leadership

  • Leads the California Quality Collaborative (CQC), California’s multi-stakeholder improvement collaborative, and partners on other initiatives within PBGH to advance the value of health care in California and nationally.
  • Provides the strategic leadership and direction for the identification, development, design, planning, implementation and management of large, complex change projects designed to improve delivery system performance across all lines of business.
  • Provides thought leadership on identification of CQC priorities while ensuring these priorities translate to measurable improvement.
  • Conceptualizes innovative ideas and program for creating sustainable delivery system change supported by payment models and purchasing strategies.
  • Directs identification of best practices and curriculum to encourage adoption among participating provider organizations, medical groups, IPA, community health centers and their partners.
  • Facilitates CQC’s Steering Committee, ensuring that CQC’s strategies, priorities, and outcomes are aligned with key stakeholders.

Business Development and Leadership

  • Designs new, innovative project concepts for achieving CQC and PBGH care redesign goals.
  • Secures project funding from external sponsors, including contributions from health plans and industry sponsors, as well as grants.
  • Develops budgets and work plans, anticipates financial and personnel requirements to successfully carry out planned programs. Responsible for development of business plans and development of revenue sources for program support. Initiates and directs the preparation of grants and other funding requests.
  • Accountable for monitoring and managing project budget(s), including reporting on variances and meeting revenue targets.

External Influence

  • Oversees effective communications of CQC’s programs, impact, and approaches.
  • Develops and maintains relationships with external stakeholders important to PBGH and their projects.
  • Understands the macro levers required for sustainable care delivery improvement and works to influence these levers.

PBGH Leadership

  • As a member of PBGH’s Senior Leadership Team, contributes to the development and execution of PBGH’s strategies, goals and objectives.
  • Integrates PBGH Member company priorities into care redesign initiatives. Liaisons with PBGH Members and other purchasers to identify and implement purchaser-led engagement in care redesign efforts.
  • Partners with other PBGH program staff to leverage care redesign with policy, measurement and transparency, and purchasing to maximize external impact.  

People and Team Management

  • Supervises project staff; responsible for hiring, individual goal-setting, and annual performance review process.
  • Mentors direct reports to ensure their professional and core skill development.
  • Leads the development and maintenance of cooperative, consensus-based relationships with stakeholder partner organizations, outside consultants, contractors and vendors and ensures that all parties work cohesively and constructively on the design, scope, and implementation and completion of program objectives.


  • 10-15 years of relevant management experience in healthcare operations or improvement, with previous executive experience preferred.
  • Forward-thinking healthcare leader and strategist who understands the role of payment, policy and purchaser leverage on motivating delivery system change.
  • Demonstrated depth of knowledge of and competence in improvement methods, measurement and the human dimensions of change.
  • Demonstrated experience and effectiveness in providing strategic direction and management of multiple complex research projects from conception to conclusion, fiscal management and resource allocation and management.
  • Deep expertise and experience in quality improvement and delivery system change in the outpatient setting (strongly preferred).
  • Knowledge of issues and concerns in the California and national healthcare markets, especially as they relate to quality accountability and improvement (strongly preferred).
  • Experience within a managed care environment (strongly preferred).
  • Track record of fundraising and working with financial sponsors (strongly preferred).
  • Outstanding written, verbal and listening communication skills, capable of presenting ideas concisely and persuasively.
  • Previous management experience and demonstrated excellence as a mentor and developer of staff.
  • Effective organization, prioritization, time management, multi-tasking and positive, consensus-based interpersonal skills.
  • Attention to detail, producing consistent, high quality, reliable work product
  • Works effectively and efficiently in a fast-paced, deadline-driven environments as a team member and individually.
  • Minimum of a master’s degree in business, health administration, medicine/nursing, healthcare operations, or a related field.

It is not intended that the above listed duties reflect every job duty, responsibility or task that the employee may be called upon to perform.  The employee is expected to perform all job related duties and tasks assigned by his/her supervising manager or other authorized manager.


Base salary will be determined by the candidate’s experience and qualifications. PBGH offers a competitive salary, including year-end bonus potential, a contributory retirement plan, comprehensive benefits, and opportunities for professional growth.

For more information and to apply, please visit

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