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Project Coordinator, California Quality Collaborative

The Organization
The Pacific Business Group on Health (PBGH) is a non-profit with a mission of improving healthcare outcomes and consumer experience while moderating costs across the U.S.

Our strategic priorities are redesigning care delivery, advancing policy, increasing transparency, and paying for value. Since 1989, PBGH has distinguished itself as a national coalition driven by some of the most influential purchasers of healthcare services in the U.S., including Disney, Lowe’s, Tesla Motors, Intel, and The Wonderful Company. Our 60 members collectively spend $40 billion a year providing healthcare coverage to more than 10 million employees, retirees, and dependents. Through purchaser action and support for systemic change initiatives, we drive improvement in outcomes, consumer experience, and affordability.

The California Quality Collaborative (CQC) is a health care improvement organization dedicated to advancing the quality and efficiency of the health care delivery system in California. As an initiative within PBGH’s Care Redesign program, it supports the organization’s mission to improve performance of the delivery system.

Position Description
The Project Coordinator position is split equally between the roles of Events Coordination and Project Coordination. The Events Coordination role is responsible for securing venues for all CQC onsite training events.
The Project Coordinator role provides CQC-wide support by creating program-wide communications, such as writing newsletters, annual reports and web content as well as coordinating the program-wide calendar for internal and external audiences. The Project Coordinator organizes CQC Steering Committee meetings and project support for fundraising activities.

In addition, the Project Coordinator role is also responsible for assisting the Director, Medically Complex Patients Program with the day-to-day development and implementation of the BCS program. This includes supporting meetings with the project team, coordinating recruitment, registration and preparation for all training events, preparation of faculty and serving as a primary point of contact for participants

Reporting Relationships
This position reports to the Senior Manager, Operations

Core Duties and Responsibilities
Events Coordination (50%) and Project Coordination (50%)

In the roles of Events Coordinator for CQC onsite training events:
• Work with the Program leads, identify suitable spaces/locations for hosting training events for 30 – 150 attendees, which includes securing the venue, negotiating the BEO, working with catering and a/v staff, coordinating all payments of invoicing with Finance, serving as a liaison with the venue and attendees to handle special requests and resolve issues with attendees. Provide information with recommendations to the Programs when opportunities present themselves for enhancing the venue
• Coordinate the preparation, printing, packing and shipping of materials for in person training sessions for all CQC Programs.
• Maintain tracking logs and worksheet for all CQC events.

In the role of Project Coordinator for CQC-wide program support:
• Produce periodic newsletters; draft and send announcements to constituents and stakeholders. Coordinate work with external communication consultants
• Maintain the integrity of the CQC contacts, rosters and distribution lists in Salesforce
• Create and maintain calendar of CQC events for internal and external audiences
• Working with the Program Directors, coordinate the collection of communication materials to maintain and update the CQC website.
• Coordinate fundraising meetings and follow up items, tracking and reporting progress as well as coordinating with finance department.

In the role of Project Coordinator for BCS
• Coordinate logistics for meetings, webinars, and conference calls for project teams and external stakeholders; plan meetings and track registration and attendance; maintain master meeting calendar.
• Work with senior staff and external faculty as appropriate to develop agendas, meeting materials and meeting summaries for external meetings, webinars, and conference calls.
• Develop and maintain strong and positive relationships with external stakeholders.
• Maintain tracking documents to monitor event timelines and deliverables.
• Coordinate the collection and printing/production of meeting materials and shipping of materials
• Serve as main point of contact for program participants.
• Create online registration page and monitor online registration for BCS events.
• Schedule, convene and assist in the preparation meeting agendas for the BCS Design Committee.
• Ensure project staff are informed about project developments, new communication tools and processes that impact the day-to-day operations

Knowledge, Skills, Abilities, and Prior Experience
Requirements include:
• 4-year degree, preferably in a health-related field, public policy, or business administration
• Demonstrated interest in health care, health care policy, and quality improvement
• Facility managing competing priorities
• Excellent verbal and listening skills; strong oral and written presentation ability
• Excellent time-management skills and attention to detail
• Strong interpersonal skills and ability to effectively interact with colleagues and stakeholders
• Willingness to travel within California
• Proficient user of Microsoft Office applications including Outlook, Word, Excel, PowerPoint; familiar with web-authoring and website management tools; willing and able to learn new software applications as needed
• Team-oriented self-starter able to work independently and proactively
At least two years of previous office work experience preferred. A strong candidate will have experience with project management, knowledge of issues and concerns in the California health care market organization and structure, and familiarity with basic U.S. health care policy structure and issues.

Base salary will be determined by the candidate’s experience and qualifications. PBGH offers a competitive salary, including year-end bonus potential, a contributory retirement plan, comprehensive benefits, and opportunities for professional growth.

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