Senior Program Manager – Silicon Valley Employers Forum
Founded in 1994, the Silicon Valley Employers Forum (SVEF) is a 501(c6) trade association whose mission is to impact and influence the evolution of global benefits through innovative plan designs and administration, sharing results and leveraging member companies to drive change in the marketplace. SVEF represents over 40 prominent global high-tech employers and are organized into two Forums; one to address benefits of domestically employed populations and the other to address the benefits of internationally-based employees.
What we do
SVEF facilitates the sharing of domestic and international benefits practices, results, and benchmarking to enable our members to strategize, optimize and manage benefit programs in support of their employees and family members. We collaborate on projects and partner with vendors and stakeholders, while respecting the culture, philosophy, and benefits strategy of member companies. The group benchmarks and shares learnings for all benefits including health, wellbeing, retirement, time off, income protection, perks, and vendor management.
This position reports to the Executive Director and is an individual contributor role.
The Senior Program Manager is responsible for the planning, analysis, content development, and leadership for key strategic projects and initiatives on SVEF/SVEIF programs. In this role, the Senior Program Manager is a subject matter expert and provides support through member engagement and outreach, responding to inquiries, and gathering best practices to share within the group(s).
- Identifies, defines scope and requirements and establishes deliverables and ensures timely execution;
- Project manages all surveys, which include domestic benchmark survey, cost survey, retirement survey, global practices & policies survey; and ad hoc surveys;
- Analyzes and presents findings for various surveys, both domestic and international;
- Presents work product to membership, including ad hoc summaries and takes full development and preparation responsibility;
- Provides support in the facilitation and agenda development for quarterly/workgroup/roundtable meetings, as needed;
- Attends vendor events to understand current benefits landscape and trends and represents SVEF/SVEIF;
- Provides best in class membership support, taking the additional steps necessary to assure that members continually observe member value;
- Supports other job duties as directed by the Executive Director.
Program Management: Member Engagement and Content Development
- Develops and maintains strong relationships with members; be accessible and responsive to Member requests for information.
- Provides suggestions to Members to develop and enhance programs and services that provide Member value and meet their needs.
- Lead the design of program and presentation content, which includes the Member experience and case studies to develop best in class presentation and related materials to drive Member value. Design and develop presentation templates and ensure content is developed in a timely manner for established meetings. Maintain and update template(s) on Member website.
- Prepare written and verbal communications material (program descriptions, presentations, webinars, tool kits, templates, etc.) for Members and other stakeholders/key partners.
- Identify strategic opportunities to leverage data from SVEF/SVEIF surveys to facilitate the sharing of best practices and key learnings. .
- Engage with Members and external vendors to obtain best practices that best meet the needs of Members and the forum.
- Support leading recruitment of new SVEF/SVEIF members.
Program Management: Tools and Database Management
- Identify strategic opportunities to automate surveys, data analysis, tools, and user interface that will maximize technology for Members.
- Engage with Members and external vendors to solicit input and select technology that best meet the needs of Members and the forum.
- Research data warehouse opportunities to leverage Member information and deliver best practices on trends and key focus areas.
- Facilitate meetings with the Steering Committee, User Group, Member companies, and vendor partners to assure clear scope and requirements for technology automation are captured.
- Develop an RFI, as appropriate, and manage the RFP process to ensure the best external vendor partner is selected.
- Responsible for the vendor management and coordination with vendor(s) to facilitate implementation, training, user access, etc. The Program Manager is the liaison between participating Member companies and the vendor and ensures timely resolution to users’ requests or technical issues are met.
Program Management: Quarterly Meetings/Annual Summits
- Reach out to Member companies to obtain data intelligence to plan meeting agendas, presentation materials, and overall delivery in support of the quarterly domestic/international meetings. Identify strategic opportunities for bringing content and case studies to the meetings and take the initiative to collaborate and follow through with Member companies.
- Connect with external stakeholder/partner/businesses to provide content on key topics and trends for delivery at the quarterly meetings.
- Schedule and facilitate meeting discussions in preparation for the quarterly meetings, including conference calls, webinars, and content preparation.
- Manage the distribution and posting of presentation materials, Member website, social media content, and other channels to support quarterly and annual meetings.
- Program Management: Annual surveys and ad hoc survey summary analysis
- Develop the presentation for the annual and ad hoc surveys and ensure summary presentations include the context, data analysis, framing of commentary, and key summary points. Interpret benefits data and employer commentary to identify meaningful and interesting trends and key actions to drive Member value.
- Integrate entire presentations of multiple presenters and complete deliverables, and include transition and integration slides for final materials to be shared with Members.
- Present materials at SVEF/SVEIF meetings.
- Respond to questions and follow-up on key actions in a timely manner.
Program Management: Communications
- Collaborate with Members to develop and enhance website content that is engaging, Member centric, and relevant to optimize utilization. Using multiple sources, synthesize benefits content to keep Members abreast of trends, hot topics, and regulatory changes.
- Develop Member news briefs to keep Members informed on key deliverables, “just in time” news on benefits, and SVEF/SVEIF/PBGH/External meetings, webinars, and projects.
- Conduct research and analysis on benefits topics and trends and share with Members, as appropriate. Collect articles from multiple sources and publish and distribute quarterly newsletters, as appropriate.
- Engage Members to develop and share best practice templates to support Members effectiveness and value.
- Partner with Members and external partners/stakeholders to ensure engagement and participation to drive Member value and alignment with SVEF/SVEIF priorities.
- Review website content and update/maintain/delete information which allows users to easily access materials and facilitate self-service by Members.
- The job requirements include a Bachelor’s degree, preferably in business or human resources, and at least 8 years of full-time professional experience, or the equivalent in the program management of employee benefits, within the high-tech industry. Additional requirements include:
- “Can do” positive attitude with exceptional customer service skills and genuine interest in bringing value to Member companies.
- Demonstrated expertise with domestic employee benefits, and some international benefits.
- Relationship building skills required to initiate and maintain meaningful and durable relationships with a wide array of hierarchical placement and personalities.
- Demonstrated experience in the ability to influence and sell key initiatives to Members, Steering Committee, and the Board and providing alternative recommendations/solutions on key issues.
- Executive presence to earn credibility with external stakeholders (vendors and other professionals) as well as employer Members.
- Excellent verbal and listening skills; strong oral and written presentation ability and facilitation skills.
- Strong organization and expert project and time management skills to support work plans, and ability for establishing systems for administration and project tracking.
- Ability to be proactive and work independently, with good judgment.
- Creative problem solving capabilities with demonstrated capacity to “think outside the box” for generating new utility and valued output from an established product.
- Experience with event planning and execution, e.g., educational webinars.
- Vendor management experience with ability to influence and negotiate preferred.
- Proficiency using Microsoft Office Skills with demonstrated analytical skills and capabilities using Power Point presentation and Excel for charting and graphing.
- Availability for periodic out-of-town travel to member sites, conferences, and Board meeting locations.
Note: It is not intended that the above listed duties reflect every job duty, responsibility or task that the employee may be called upon to perform. The employee is expected to perform all job related duties and tasks assigned by his/her supervising manager or other authorized manager.
Base salary will be determined by the candidate’s experience and qualifications. SVEF offers a competitive salary, including year-end incentive potential, a contributory retirement plan, and comprehensive benefits, and a flexible work schedule.